Mailroom SMTP: emails landing in spam on Gmail
Order confirmations from our store go to spam for Gmail users. Mailroom is connected and the test email sends fine. What am I missing?
Nine times out of ten it's DNS. Check that SPF and DKIM are set for your sending domain, and add a DMARC record.
Tomas is right. Mailroom's Health Check tab will tell you which records are missing. Also make sure the From address matches the authenticated domain.
Added DKIM + DMARC and the next batch landed in the inbox. You're all lifesavers.